Return Policy

Returns

Our return policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. Once an order has been processed, it cannot be canceled.

To be eligible for a return:

The item must be unused, in its original condition, and in its original packaging.
A receipt or proof of purchase is required.
Please do not send your item back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers, newspapers, magazines)
Intimate or sanitary items
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software
Some health and personal care products

Partial Refunds (if applicable)

Partial refunds may be granted for:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items that are damaged or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specific timeframe.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company (posting time may vary).
Contact your bank (there may be delays).

If you’ve done all of this and still haven’t received your refund, please contact us at contact@uasells.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at contact@uasells.com.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift was sent to the purchaser, we will issue a refund to the original purchaser.

Shipping

You are responsible for paying the shipping costs for returning your item. If a refund is issued, the cost of return shipping will be deducted from the refund.

For items over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.